Terms of Use

These terms apply to stalvnek.info and orders placed with Stalvnek (Pty) Ltd.

INFORMATIONAL NATURE OF THIS WEBSITE

Stalvnek is for informational and educational purposes only. This website does not provide medical advice.

NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE

Information on this site does NOT replace professional medical advice. Always consult your GP before taking any food supplements. If you think you may have a medical emergency, call 112 / 10111 immediately.

NO RESPONSIBILITY FOR SELF-TREATMENT

Stalvnek accepts no responsibility for consequences of decisions made based on information from this website without consulting a healthcare professional. We strongly advise against self-diagnosis and self-treatment.

1. Scope

This notice applies to pages, product descriptions, communications and links operated by Stalvnek (Pty) Ltd at stalvnek.info. Information is general and may not suit every person, dietary pattern or circumstance. Product labels and serving directions should be read before use.

2. Product information

Ingredient quantities, pack details, pricing and delivery estimates are presented in good faith and may change when stock, logistics or regulations change. Nutrient wording refers to individual nutrients and not to the product as a whole. No statement on this site promises a particular personal outcome.

3. Individual responsibility

Visitors remain responsible for considering their own needs and obtaining suitable professional guidance. People who are pregnant, nursing, using other products or managing a personal concern should seek advice before adding a food supplement. The website cannot assess personal circumstances.

4. External sources

Links to external websites are supplied for convenience. Stalvnek does not control those sites, their accuracy, their availability or their privacy practices. Visiting an external page is at the visitor’s own discretion.

5. Accuracy

We aim to keep pages current, but typographical errors, technical interruptions and outdated cached copies can occur. Stalvnek may correct or update material without prior notice. A page should not be treated as a complete record of every operational detail.

6. Delivery and ordering

Cash on delivery is subject to address coverage and courier availability. A phone confirmation is requested before dispatch. An order is not accepted until the relevant details are confirmed and a delivery route is available.

7. Applicable framework

Operations are based in South Africa and are presented with regard to the Consumer Protection Act 68 of 2008 and the Protection of Personal Information Act. Nothing on this page limits rights that cannot lawfully be limited.

8. Contact

Questions about this notice can be sent to [email protected] or +27 31 123 4603 during Mon–Fri 8:00 AM – 5:00 PM SAST. Written enquiries may be posted to 45 Smith Street, Durban Central, 4001 Durban, KwaZulu-Natal.

9. Changes

This page was reviewed on 17 September 2026. Updates may be shown with a new review date and will apply from publication. Earlier versions may be requested by contacting Stalvnek.

Using the website

Visitors may read, print or save reasonable extracts for personal and non-commercial reference, provided that the meaning is not altered and the Stalvnek name is retained. Automated scraping, interference with security controls and attempts to access another person’s information are not permitted. A user remains responsible for the device, browser and network used to access the site.

Content is supplied in English and is intended for readers in South Africa. Prices, availability, delivery estimates and product presentation can change without notice before an order is accepted. A form submission records an expression of interest; phone confirmation is used to verify practical details before dispatch.

Orders, delivery and payment

An order should include accurate contact and delivery information. Stalvnek may contact the customer to confirm the name, address, quantity and cash-on-delivery arrangement. If details cannot be confirmed, the order may be paused until the customer responds, without creating an obligation to dispatch.

Delivery timing depends on destination, courier capacity, public holidays, weather and address access. The customer should inspect the parcel on arrival and raise an issue promptly using the contact details on this site. Returns and consumer rights remain subject to the Consumer Protection Act 68 of 2008 and other applicable South African law.

Pricing and records

Displayed prices are in South African rand and should be checked at the time an order is confirmed. A clerical or technical error may be corrected before confirmation, with the customer informed where the correction affects the proposed order. Stalvnek keeps order and accounting records for periods required by applicable law, generally up to seven years for transaction records.

Third-party links and responsibility

External links may be offered as reference points, but their content, availability, privacy practices and terms are controlled by the relevant third party. Stalvnek is not responsible for an external page that changes after publication. Customers should review the terms and privacy information of a third-party service before sharing information with it.

Nothing in these terms removes a right or remedy that cannot lawfully be excluded. Subject to that limitation, Stalvnek is not responsible for interruption caused by events outside its reasonable control, including network failure, courier disruption or changes to applicable requirements.

Contact, complaints and revisions

Questions can be sent to [email protected] or +27 31 123 4603, Monday to Friday from 8:00 AM to 5:00 PM SAST. Stalvnek aims to acknowledge a written complaint within two business days and respond within ten business days where the facts are available. The response may explain the next step or identify information still needed.

These terms were reviewed on 17 September 2026. A later version will show its effective date and will apply to future website use and orders where legally permitted. If one provision is found unenforceable, the remaining provisions continue to operate to the extent allowed.

Practical website rules

Visitors may read, print or save reasonable extracts for personal and non-commercial reference, provided that the meaning is not altered and the Stalvnek name is retained. Content should not be copied into a misleading advertisement or presented as an independent statement by Stalvnek. Automated attempts to bypass access controls, interfere with forms or obtain another person’s information are not permitted. Each visitor remains responsible for the security of the device and connection used to access the site.

The website is intended for readers in South Africa and is written in English. Product information, prices, delivery estimates and availability can change before an order is confirmed. A form submission is a request for contact and does not by itself require dispatch. Phone confirmation helps check address, quantity and cash-on-delivery details. If a customer cannot be reached, the request may remain pending or be closed without a charge.

Order records and delivery examples

A customer should provide accurate contact and delivery information and promptly report a change before dispatch. A courier may need the recipient’s name, phone number, address and parcel reference to complete delivery. Delivery timing depends on location, address access, public holidays, courier capacity and weather. A rural or incomplete address may require an additional confirmation step.

Payment is collected in cash when the parcel arrives under the stated cash-on-delivery arrangement. Customers should inspect the parcel and contact Stalvnek promptly about damage, incorrect contents or a delivery issue. Consumer rights under the Consumer Protection Act 68 of 2008 are not removed by these terms. Records of order confirmation and delivery communication may be kept for up to seven years where required for accounting or dispute handling.

Prices, changes and third-party services

Displayed prices are in South African rand and should be checked at the time an order is confirmed. A clerical, supplier or technical error may be corrected before confirmation, with the customer informed when the correction affects the proposed order. A displayed price does not create an obligation to accept an order that cannot reasonably be fulfilled. Stalvnek may update product wording or delivery information to reflect current operations.

External links, hosting systems, courier services and communication platforms may be controlled by third parties. Their terms, security and availability are separate from these terms, and a customer should review them before sharing information directly with the third party. Stalvnek is not responsible for content that changes after a link is published. Nothing here removes a right or remedy that cannot lawfully be excluded.

Contact, complaints and changes

Questions and complaints can be sent to [email protected], +27 31 123 4603 or 45 Smith Street, Durban Central, 4001 Durban, KwaZulu-Natal, Monday to Friday from 8:00 AM to 5:00 PM SAST. Stalvnek aims to acknowledge a written complaint within two business days and provide a response within ten business days where the facts are available. The response may request a delivery reference, date or copy of relevant correspondence. More complex matters may require a longer review, with an explanation of the next step.

These terms were reviewed on 17 September 2026. A later version will show its effective date and a concise description of material changes. The latest version applies to future website use and orders where legally permitted. If one provision is found unenforceable, the remaining provisions continue to operate to the extent allowed. South African law applies to the relationship, subject to mandatory consumer protections.