Cookie Policy
Effective 17 September 2026. This page explains browser storage and similar technologies used on stalvnek.info.
Effective date: 17 September 2026. Stalvnek (Pty) Ltd, 45 Smith Street, Durban Central, 4001 Durban, KwaZulu-Natal, handles personal information in line with the Protection of Personal Information Act.
1. Scope and responsible party
This policy covers stalvnek.info, order forms, customer messages and delivery coordination. Stalvnek is responsible for deciding why and how information is used. Questions may be sent to [email protected].
2. Information collected
We may collect a name, phone number, delivery address, email address, order details, consent record and correspondence. Technical information such as browser type, approximate location, referring page and timestamps may be collected by hosting and security systems.
3. Purpose
Information is used to confirm orders, arrange cash-on-delivery dispatch, answer enquiries, maintain records, prevent misuse and improve site performance. We do not sell personal information.
4. Legal basis
Processing may be based on consent, steps requested before an order, fulfilment of an agreement, legal duties or a legitimate operational interest. Where consent is used, it can be withdrawn by contacting us, although withdrawal may affect an unfulfilled order.
5. Retention
Order records are retained for seven years where required for accounting and statutory purposes. Enquiry messages are normally retained for 24 months after the last interaction. Security logs are normally retained for 90 days, while consent records may be retained for five years after the relevant interaction.
6. Processors
We may use hosting, email, telephony, courier, payment-on-delivery and analytics suppliers. Suppliers receive only information needed for their task and must apply suitable confidentiality and security measures. Their processing may be governed by their own notices.
7. International transfers
Some infrastructure suppliers may process data outside South Africa. Where this occurs, Stalvnek seeks contractual protections, access controls and a lawful transfer basis under applicable privacy requirements.
8. Security
We use access restrictions, encrypted transport where available, account permissions and limited staff access. No online transmission can be promised completely secure. Suspected incidents are assessed and handled according to applicable requirements.
9. Your rights
You may request access, correction, deletion where lawful, information about processing, or withdrawal of consent. Send a written request with enough detail to locate the record to [email protected]. We may request reasonable identity information before responding.
10. Response process
We aim to acknowledge requests within five business days and respond within 30 days, subject to complexity and lawful extensions. If a request cannot be fulfilled, we will explain the reason and available complaint route.
11. Cookies
Our consent banner stores a cookieChoice value in browser storage after a visitor selects an option. Session and analytics technologies may be used only where configured and permitted. See cookies.html for names, purposes and lifespans.
12. Children
The website is intended for adults making their own purchasing decisions. We do not knowingly collect information from children. If a guardian believes information was submitted by a child, please contact us for review.
13. Complaints
First contact Stalvnek so we can investigate. You may also approach the Information Regulator of South Africa through its official channels if you remain dissatisfied.
14. Third-party links
External pages are not controlled by Stalvnek. Their collection practices, notices and retention periods are their responsibility. Review their terms before sharing information.
15. Revision log
17 September 2026: initial publication for stalvnek.info. Future changes will be dated here and highlighted where reasonably practical.
Cookie categories and examples
A session cookie may support temporary navigation and form handling while a browser window is open. A preference cookie may remember a choice such as whether the cookie notice has been acknowledged; this can remain for up to twelve months. Where analytics is enabled, an analytics identifier may help count page visits and measure general performance, with a typical lifespan of up to thirteen months.
Names can vary as the hosting, consent and analytics configuration changes. Examples may include a consent-status key, a short-lived session identifier or an analytics visitor identifier. These examples describe function rather than a promise that every name is present on every device.
- Session data normally expires when the browsing session ends.
- Preference data may remain for twelve months unless deleted earlier.
- Analytics data is used in aggregate where configured and may expire after thirteen months.
Consent and browser controls
The cookie banner lets a visitor accept all available categories, reject optional categories or open settings. Essential storage may still operate where it is needed to deliver a requested page, protect forms or remember a security choice. Rejecting optional storage may reduce measurement or preference features without preventing ordinary browsing.
Most browsers let visitors inspect, block or delete cookies through privacy settings. Deleting a consent cookie may cause the notice to appear again. Browser-level blocking does not necessarily erase information already held by a service provider, so a separate request may be needed where a person wants a record reviewed.
Third parties and international processing
Hosting, security, consent-management and analytics suppliers may place or read storage on behalf of the website. Their processing is governed by their own technical configuration and privacy documentation, and Stalvnek limits their access to the service required. Some suppliers may process technical information outside South Africa, subject to appropriate contractual and legal safeguards.
Stalvnek does not use cookies to sell personal information or to make sensitive inferences about a visitor. Advertising or social-media cookies will not be enabled merely because a visitor opens a page; optional categories require the relevant consent choice where required by law.
Questions, retention and updates
Questions about cookies can be sent to [email protected] or +27 31 123 4603, Monday to Friday from 8:00 AM to 5:00 PM SAST. Stalvnek aims to acknowledge a written request within two business days and provide a response within ten business days. A request should include the browser, date and page involved when the issue is technical.
Consent records may be retained for up to three years after the last recorded choice to demonstrate how preferences were managed. This Cookie Policy was reviewed on 17 September 2026. Future revisions will show a dated effective version and explain material changes to categories, names, purposes or lifespans.
Cookie categories and practical examples
A strictly necessary session cookie may support temporary navigation, form handling or security while a browser session is open. A preference cookie may remember whether the cookie notice was accepted, rejected or opened in settings, and may remain for up to twelve months. If analytics is enabled, an analytics identifier may count visits and measure general page performance, with a typical lifespan of up to thirteen months. These tools should not be used to infer sensitive personal characteristics from ordinary browsing.
Names depend on the active hosting, consent and analytics configuration. Examples may include a consent-status key, a short-lived session identifier or an analytics visitor identifier. The examples describe function rather than a promise that every name exists on every device. A cookie can be first-party, set by stalvnek.info, or third-party, set by a service operating on the site’s behalf. Browser settings can prevent a cookie from being written, which may change how the banner or form behaves.
- Session storage normally expires when the browsing session ends.
- Preference storage may remain for twelve months unless removed earlier.
- Analytics storage, where enabled, may expire after thirteen months.
Consent, withdrawal and browser controls
The cookie banner lets a visitor accept available categories, reject optional categories or open settings. Essential storage may still operate where it is needed to deliver a requested page, protect a form or remember a security choice. Rejecting optional storage may reduce measurement or preference features without preventing ordinary browsing. A consent choice is not treated as permission to use optional storage for an unrelated purpose.
Most browsers allow visitors to inspect, block or delete cookies through privacy settings. Deleting a consent cookie may cause the notice to appear again. Blocking cookies at browser level does not necessarily erase information already held by a service provider. A person who wants a provider-held record reviewed should contact Stalvnek with the relevant date, browser and page.
Providers, retention and international processing
Stalvnek may use hosting, security, consent-management and analytics suppliers. These providers may place or read technical storage on behalf of the website and should receive only the information needed for that service. Supplier configurations can change when the website is maintained, so the name and lifespan of a particular cookie may be updated. Stalvnek does not use cookie data to sell personal information or create unrelated advertising audiences.
Some suppliers may process technical information outside South Africa. Stalvnek considers contractual safeguards, confidentiality obligations, access controls and POPIA requirements when selecting or retaining such services. Consent records may be kept for up to three years after the last recorded choice to demonstrate how preferences were managed. Technical logs associated with cookie security are generally retained for up to twelve months, while expired browser cookies are removed according to their stated lifespan.
Questions, complaints and revision record
Questions about cookies can be sent to [email protected], +27 31 123 4603 or 45 Smith Street, Durban Central, 4001 Durban, KwaZulu-Natal, Monday to Friday from 8:00 AM to 5:00 PM SAST. Stalvnek aims to acknowledge a written request within two business days and provide a response within ten business days. A technical request should include the browser, date, page and visible error where possible. The team may ask for a screenshot, but visitors should remove unrelated personal information before sending it.
This Cookie Policy was reviewed on 17 September 2026. Future revisions will show a dated effective version and explain material changes to categories, names, purposes or lifespans. Older versions may be retained for governance and comparison. If a change requires renewed consent, the banner or settings control will be presented again.